Support
Getting help
Most account questions have an answer one click away, below. For anything else, write to us here.
Quick answers
- I forgot my master password
- A device I do not recognise signed in
- Upgrading, cancelling, invoices
- I was invited to a team
- Windows blocked the installer
Deleting your account: Settings → Account → Delete account… It removes the account and its synced copy from our server; the vault on your computer stays as it is.
Where the code we email you goes: Settings → Account, under Verify your email. Type it into Code from the email and press Confirm.
Write to us here
This reaches the same inbox as an email does. We reply to the address you leave.
General questions
Email info@termiyo.com. Include your Termiyo version and operating system — the version is under Help, About.
A connection that will not work
Termiyo reports which stage failed: resolving, connecting, checking the host key, authenticating, or opening a shell. That line is the single most useful thing to send us, because each stage has a different set of causes.
Security issues
Report vulnerabilities to info@termiyo.com. Please do not open a public issue first. We confirm receipt within two working days and will keep you updated while we work on a fix.
Teams and billing
The billing page says how to upgrade, cancel or find your invoices. For seat changes or procurement questions, write to info@termiyo.com.