Support
Getting help
Tell us what happened, what you expected, and what you saw. That is usually enough.
General questions
Email hello@termiyo.com. Include your Termiyo version and operating system — the version is under Help, About.
A connection that will not work
Termiyo reports which stage failed: resolving, connecting, checking the host key, authenticating, or opening a shell. That line is the single most useful thing to send us, because each stage has a different set of causes.
Security issues
Report vulnerabilities to security@termiyo.com. Please do not open a public issue first. We confirm receipt within two working days and will keep you updated while we work on a fix.
Teams and billing
For invoicing, seat changes or procurement questions, write to sales@termiyo.com.