Refunds and cancellation

Payments for a Termiyo plan are not refunded. There is no refund for part of a term, for time you did not use, for moving to a lower plan or for removing a seat.

There are three exceptions, listed below. Nothing else is refunded.

You can cancel a subscription at any time. Cancelling stops the next renewal. You keep the paid features until the end of the term you have already paid for.

The billing page says where to cancel in the app. Switching to Free there is a different thing: it ends the paid plan at once, and the rest of the term is not refunded.

We refund a charge only when it is one of these.

1. A duplicate charge: the same payment taken twice.
2. A charge taken after a cancellation had already taken effect.
3. A charge for an amount different from the one you were shown before you paid.

The refund goes to the original payment method.

Write to info@termiyo.com. Include the email address on the account, and the date and the amount of the charge.

How long the money takes to arrive depends on your payment provider and your bank.

The Free plan costs nothing. Creating an account in the app starts a 14-day Pro trial, with no card needed. A trial ends on its date and nothing is charged. In both cases there is no payment to refund.

Nothing in this policy limits a right you have under a law that cannot be waived.